Contact Us

Contact Us

We're Here to Help - Get in Touch with the orocuff Team

⏰
24/7 Support
👨💼
Expert Team
💬
Quick Responses

Choose How You'd Like to Reach Us

💬

Live Chat

Online Now

Instant help for urgent issues and quick questions

Wait Time: < 2 minutes
Hours: 24/7
Best For: Order changes, urgent issues
Typically instant response
📞

Phone Support

Available

Speak directly with our customer care specialists

Response Time: Immediate
Hours: 8AM-8PM EST
Best For: Complex issues, detailed discussions
Mon-Fri, 8AM-8PM EST
📧

Email Support

Response in 2h

Send detailed messages with attachments

Response Time: Within 2 hours
Hours: 6AM-9PM EST
Best For: Complex issues, documentation
We respond within 2 hours
📝

Contact Form

24/7 Submission

Structured form for comprehensive inquiries

Response Time: Within 4 hours
Hours: 24/7 submission
Best For: Detailed requests, non-urgent matters
Comprehensive response guaranteed

Contact Specific Departments

🛍️ Order Support

Order status, modifications, and general inquiries

Email: orders@orocuff.com
Phone: Ext. 1
Response: Within 1 hour

🚚 Shipping & Returns

Tracking, delivery issues, returns and exchanges

Email: shipping@orocuff.com
Phone: Ext. 2
Response: Within 2 hours

💳 Billing & Payments

Invoices, payment issues, and billing questions

Email: billing@orocuff.com
Phone: Ext. 3
Response: Within 4 hours

⚒️ Product & Customization

Product questions, sizing, and custom orders

Email: products@orocuff.com
Phone: Ext. 4
Response: Within 2 hours

🤝 Wholesale & Business

Bulk orders, partnerships, and corporate inquiries

Email: wholesale@orocuff.com
Phone: Ext. 5
Response: Within 24 hours

📰 Press & Media

Media inquiries, collaborations, and press kits

Email: press@orocuff.com
Phone: By appointment
Response: Within 48 hours

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

0/2000 characters

We typically respond within 2-4 hours during business hours

Visit Our Office

📍 Headquarters

orocuff Artisan Studios
123 Craftsmanship Lane
Portland, OR 97205
United States

Office Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Office Features
🅿️ Free parking available
♿ Wheelchair accessible
☕ Customer lounge
🎁 Showroom available

orocuff Artisan Studios

Portland, Oregon

Free Visitor Parking Behind building
Public Transport Bus #15, #20
Accessibility Ramp entrance

Quick Answers to Common Questions

📦 Order Status

Check your order status and tracking information

🔄 Returns & Exchanges

Start a return or exchange for your purchase

📏 Sizing Help

Find your perfect fit with our sizing guide

💎 Product Care

Learn how to care for your leather bracelet

⚡
Response Guarantee

We Promise Quick Responses

2h
Email Response
2min
Live Chat Wait
0
Phone Hold Time
98%
Satisfaction Rate
✅

Message Sent Successfully!

Thank you for contacting orocuff. We've received your message and will respond within 2 hours.