Return Policy
Return Policy
Hassle-Free Returns Within 30 Days
Policy at a Glance
⏰ Return Window
30 days from delivery date
Items must be unused and in original condition📦 Return Process
3 simple steps: Request → Ship → Refund
Prepaid label provided for qualified returns🎫 Refund Method
Original payment method refund
Processing time: 5-7 business days🚫 Non-Returnable
Customized items and final sale products
See full exclusions belowHow to Return Your Order
Initiate Return Request
Start your return through our self-service portal or contact our support team
Prepare Your Return
Ensure your item meets return conditions and package it securely
✅ Return Checklist
📦 Packing Tips
- Use original packaging when possible
- Include all documentation
- Secure the bracelet to prevent movement
- Add extra padding for protection
Ship Your Return
Use our prepaid label or your preferred shipping method
Receive Resolution
Track your return and receive your refund or exchange
Return Eligibility & Conditions
✅ Eligible for Return
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Size exchanges
Wrong size? We'll exchange for correct size at no cost
-
Design preference
Not the style you expected? Return for refund or exchange
-
Gift returns
Receive store credit for gift returns without receipt
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Quality concerns
Manufacturing defects covered under warranty
❌ Not Eligible for Return
-
Customized items
Personalized engravings, special length requests, custom designs
-
Final sale items
Clearance, limited edition, or special promotion items
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Used or damaged items
Signs of wear, alterations, or customer-inflicted damage
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Missing components
Returns must include all original packaging and materials
Exchange Policy
Refund Details
💳 Refund Methods
Credit card, debit card, PayPal
5-7 business days processing+10% bonus credit applied
Instant issuance, 1-year validityDigital or physical gift card
No expiration date💰 Deductions & Fees
Special Circumstances
🎁 Gift Returns
Receiving a gift? We offer store credit for returns without original receipt.
- Store credit issued via email
- Valid for 12 months
- +10% bonus credit for gift returns
- No receipt required
⚠️ Damaged Items
Receive damaged item? Contact us within 7 days for immediate resolution.
- Free return shipping
- Expedited replacement
- Photo evidence required
- Keep damaged item until replacement arrives
❌ Wrong Items
Received incorrect item? We'll arrange pickup and send correct item immediately.
- Free return shipping
- Priority processing
- Keep wrong item until replacement arrives
- Expedited shipping on replacement
International Returns
🌍 Return Shipping
International customers are responsible for return shipping costs and customs fees.
- Use tracked and insured shipping
- Mark as "Returned Goods" on customs forms
- Include all original documentation
- Allow 2-3 weeks for international transit
💳 Refund Amount
Refunds are issued minus original shipping costs and any import duties we paid.
- Original shipping costs non-refundable
- Import duties deducted if applicable
- Refund in original currency
- Bank transfer fees may apply
⏰ Processing Time
International returns take additional time for customs and extended transit.
- Allow 2-3 weeks for return delivery
- Additional 3-5 days for international processing
- Refund issued upon receipt and inspection
- Email confirmation sent at each stage
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the delivery date to return most items for a refund or exchange. Some items may have different return windows as noted in the product description.
Do you offer free return shipping?
Yes, we provide free prepaid return labels for qualified returns within the US. International customers are responsible for their own return shipping costs.
How long does it take to process my refund?
Once we receive your return, it takes 2-3 business days for inspection and 5-7 business days for the refund to process to your original payment method.
Can I exchange an item for a different size?
Yes, we offer free size exchanges within 30 days. We'll provide a prepaid shipping label and expedite your new size once we receive the return.
What if I received a damaged item?
Contact us within 7 days of delivery with photos of the damage. We'll send a replacement immediately with expedited shipping at no cost to you.
Are customized items returnable?
Customized items with personalizations like engravings or special sizing are final sale and cannot be returned unless they arrive damaged or defective.
Need Help With Your Return?
Our return specialists are here to help you with any questions or issues.
📝 Policy Updates
This return policy was last updated on January 15, 2024. We reserve the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.