Return Policy

At OROCUFF, return eligibility depends on whether your item is standard or personalized/custom.

Standard / Non-Personalized Items

Standard, non-personalized items may be returned within 30 days after delivery. To be eligible, the item must be in its original condition, not visibly used, not damaged by the customer, and returned in its original packaging or other suitable protective packaging. Please contact us before sending an item back so we can confirm eligibility and provide return instructions.

Personalized / Custom Items

Items made with a name, laser engraving, personalized content, or other customer-requested customization are created specifically for you. These items are not eligible for ordinary returns or exchanges for personal preference or change of mind.

If a personalized or custom item arrives damaged, defective, incorrect, or with a production error, please contact us so we can make it right.

How to Request a Return or Report an Issue

Contact us within 30 days of delivery at support@orocuff.com. Include your order number, the reason for your request, and clear photos if the item is damaged, defective, incorrect, or has a production error.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.