Return Policy
At OroCuff, every product is made to order and crafted specifically for each customer.
We want you to receive your order in perfect condition and exactly as expected.
When We Can Help
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order and provide clear photos of the issue.
After verification, we will arrange a replacement or issue a refund when appropriate.
Our support team is committed to resolving any problem quickly and fairly.
Made to Order Items
Because each OroCuff product is produced specifically for your order, returns or exchanges for personal preference, sizing selection, color choice, or change of mind are not available.
This allows us to maintain quality, reduce waste, and provide better craftsmanship for every piece.
How to Contact Us
If there is any issue with your order, please reach out to us at:
Email: orocuff@outlook.com
Please include your order number and clear photos if your item arrived damaged or incorrect, so we can assist you as quickly as possible.
Refund Processing
Approved refunds will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.
Our Promise
Our goal is to ensure that every customer receives the correct product in good condition and enjoys their OroCuff experience.
If something is not right, we are always here to help.