FAQ
ade to order?
Yes. All OroCuff products are made to order and crafted specifically for each customer.
This allows us to maintain better quality, reduce waste, and ensure each piece receives proper attention during production.
How long does production take?
Production time is typically 3 to 5 business days before shipping.
Because each piece is handcrafted, please allow this time for us to prepare your order before it is dispatched.
How long does shipping take?
After your order is shipped, delivery usually takes 7 to 15 business days, depending on your location and local postal services.
You will receive a tracking number once your order has been dispatched.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
You can also visit the Track Your Order page on our website and enter your tracking number to view the latest shipping updates.
Please note that tracking information may take 24 to 72 hours to appear after shipment.
What if my tracking does not update?
Sometimes carriers take time to update tracking information.
If your tracking does not show updates right away, please wait a little and check again later.
If your order has not arrived within the estimated delivery time, please contact us at orocuff@outlook.com and we will assist you.
Can I return or exchange my order?
Because all OroCuff products are made to order, returns or exchanges for personal preference, size selection, or color choice are not available.
If your item arrives damaged, defective, or incorrect, please contact us with photos and we will arrange a replacement or refund after verification.
What should I do if my item arrives damaged or incorrect?
Please email us as soon as possible at orocuff@outlook.com with:
Your order number
Clear photos of the issue
Our support team will review your case and provide the best solution promptly.
Do you offer custom colors?
Some products may offer color options depending on availability.
If you have questions about custom colors or special requests, please contact us before placing your order and we will let you know what is possible.
Is my payment information secure?
Yes. All payments are processed through secure third-party payment providers.
OroCuff does not store or have access to your full payment card details.
How can I contact customer support?
If you have any questions about your order or our products, please contact us by email:
We respond as quickly as possible during business days.
Thank you for choosing OroCuff.
We appreciate your trust and support.