CLEAR ANSWERS, BEFORE YOU CHOOSE
Frequently Asked Questions
Sizing, handmade bags, savings, shipping, returns, and order support—organized around the product you are choosing.
Ordering & Savings
How do the automatic quantity savings work?
On eligible styles, buy 1 and save $5, buy 2 and save 20%, or buy 3 or more and save 25%. Eligible savings apply automatically in the cart. Custom pet portraits and other excluded products do not count toward the offer.
Is gift packaging included?
Gift-box or gift-packaging inclusion varies by product and is stated on the corresponding product page. Please confirm the product details before ordering.
When will my order arrive?
Processing or handmaking time is listed on each product page. After dispatch, estimated delivery to most destinations is 5–7 business days. Tracking is emailed when the order ships.
Scripture Leather Pieces
How do I choose the right bracelet size?
Use the measurements and fit notes on the product page, or visit the Size Guide before ordering. Sizes and adjustment systems vary by design.
Where can I find exact materials, verses, and construction?
Each product page lists the materials, dimensions, Scripture options, construction details, and any available personalization for that specific design.
Handmade Daisy Crochet Bag
Is this a finished bag or a DIY kit?
It is a finished, ready-to-carry bag—not a DIY kit.
Is the bag handmade?
Yes. The bag is crocheted and finished by hand, including the dimensional daisy details. Small variations in stitch tension and flower shape are natural signs of handwork.
What fits inside?
It is sized for a standard smartphone, a compact short wallet, and keys. Exact measurements are shown on the product page.
Does it include a strap?
Yes. The current Daisy bag includes a removable pearl-style beaded strap measuring approximately 43.3 in / 110 cm.
How long does it take to make and deliver?
Please allow approximately 5–7 business days before dispatch because the bag is made to order. After dispatch, estimated delivery is 5–7 business days for most destinations.
Returns & Order Support
Can I return a made-to-order item?
Eligible standard, non-personalized items may be returned within 30 days of delivery when they meet the return conditions. Personalized or custom items are not eligible for ordinary returns or exchanges unless they arrive damaged, defective, incorrect, or with a production error.
What if my order arrives damaged, defective, or incorrect?
Contact support@orocuff.com within 30 days of delivery with your order number and clear photos. The team will review the issue and help resolve it.
How can I contact OROCUFF?
Use the Contact page or email support@orocuff.com. For order questions, include your order number.
Product-specific details always take priority over this general FAQ. If a material, size, gift box, or return condition differs, the corresponding product page and policy page apply.