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OROCUFF RETURNS & 60-DAY CRAFTSMANSHIP PROMISE

We offer a 30-day standard return window and a 60-day craftsmanship promise. Both periods begin on the date your order is delivered.

30-Day Standard Returns

Eligible, non-personalized items may be returned within 30 days after delivery. The item must be unworn or unused, in its original condition, with any tags and original packaging. Contact support@orocuff.com before sending anything back so we can confirm eligibility and provide instructions.

Standard automatic and quantity discounts do not, by themselves, make an otherwise eligible item non-returnable.

60-Day Craftsmanship Promise

Every OROCUFF piece is covered for material or workmanship issues for 60 days after delivery. If a stitching, hardware, closure, engraving, assembly, or other craftsmanship issue appears during that period, contact us with your order number and clear photos.

After review, we will make it right through a repair, replacement, comparable replacement, or refund, as appropriate. This promise does not cover ordinary wear, accidental damage, misuse, loss, improper care, or natural material variations.

Personalized and Custom Items

Personalized, engraved, or custom-made items are not eligible for ordinary returns or exchanges for personal preference or change of mind. They remain covered if they arrive damaged, defective, incorrect, incomplete, or with a production, material, or workmanship issue.

Custom Pet Portrait Design Deposit

For the Custom Pet Leather Portrait, the complete price is $229 for 6.5 cm or $259 for 7.5 cm. The $49 design deposit is the first payment and is fully credited toward the complete price; the remaining balance is $180 or $210, respectively.

You may cancel within 24 hours after payment for a full deposit refund if design work has not begun. Once design work begins, the deposit is generally non-refundable but remains fully credited toward the complete price, except where applicable law requires otherwise.

Only after you approve the design will we email a secure Shopify checkout link for the remaining balance. The balance is never charged automatically. If we determine that the supplied photos cannot be used to complete the portrait, we will refund the deposit.

Rights and remedies for damaged, defective, incorrectly made, or otherwise non-conforming products, and any non-waivable rights under applicable consumer law, are not limited by this custom-order policy.

Return Shipping

If an item arrives damaged, defective, incorrect, or incomplete, OROCUFF will cover reasonable return shipping when a return is required, or may resolve the issue without requiring a return. For an eligible standard return requested for preference, sizing, or change of mind, return shipping is the customer’s responsibility unless applicable law requires otherwise.

How to Request a Return or Report an Issue

Contact support@orocuff.com with your order number, the reason for your request, and clear photos when relevant. Approved refunds are issued to the original payment method; payment providers may need additional processing time.

European Union Cooling-Off Period

Where applicable, customers receiving merchandise in the European Union may exercise the statutory 14-day right to cancel or return an order, subject to applicable law and permitted exceptions.