HELP, WITHOUT THE HUNT
Frequently Asked Questions
Clear answers about sizing, savings, gift packaging, shipping, returns, and order issues.
How do I choose the right size?
Use the measurements and fit notes on the product page, or visit the Size Guide before ordering. Because each piece is made to order, please confirm your size carefully.
How do the automatic savings work?
Buy 1 and save $5. Buy 2 and save 15%. Buy 3 or more and save 20%. Eligible savings are applied automatically in your cart.
Does every piece include a gift box?
Yes. Each piece arrives in an OROCUFF gift box, ready for thoughtful giving or personal wear.
When will my order arrive?
Estimated delivery: 7–10 business days. Tracking is provided after dispatch.
Can I return a made-to-order item?
Standard, non-personalized items may be returned within 30 days of delivery when they meet our return conditions. Personalized or custom items are not eligible for ordinary returns or exchanges unless they arrive damaged, defective, incorrect, or with a production error.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos. We will review the issue and help make it right.
Where can I find exact materials and construction?
Exact materials, dimensions, options, and construction details are listed on each product page.